GRAPELINE FREQUENTLY ASKED QUESTIONS - NAPA VALLEY
Do I need a reservation?
Yes. Please book
online or contact a reservations agent at +1-951-693-5755 as soon as you have determined your date and departure location.
Where do we meet the shuttle?
The Grapeline offers departures from most local hotels, and may offer a few out-of-the-area
pickups for a different rate. Please contact Grapeline's Central Reservations Center at
+1-951-693-5755 for help determining your departure location.
How long is the Tour?
For private transportation, it's a minimum of five hours, and extra hours are available for your convenience.
What wineries do you visit?
Any! You plan your itinerary and we will take you there.
How much wine is served during a tasting?
Most wineries serve 4 to 6 one ounce pours of different wines you select from their menu. After
visiting a few wineries, these seemingly small tastings begin to add up, making it very
important to have a designated driver.
How do gratuities work?
Customers often provide gratuities at their discretion to their host at the end of their tour as
a personal "thank you" for a job well-done. About $25pp is typical. All private transportation bookings
require a 20% service charge when you make your reservation; this includes gratuities for your driver, plus all additional fees (tourism, regulatory, fuel).
Can I buy bottles of wine at the wineries?
Absolutely! The best way to support local wineries is to take home a few bottles. If traveling, the winery may
be able to ship your order to you.
Is there a cancellation policy?
Cancellations must be made at least 48 hours prior to the tour date in order to receive a gift
certificate or refund.
A gift certificate for the full value can be e-mailed to be used toward any future Grapeline
services (no expiration) OR a refund can be issued, minus a 5% cancellation fee. Grapeline
charges full fare for no-shows or cancellations made within 48 hours of a scheduled tour.
Can I reserve a private vehicle?
Yes, with a non-refundable $100 deposit.
I have more questions...
Please contact Grapeline's Central Reservations Center at +1-951-693-5755 and let us know what
wine region you're interested in visiting!
OUR VISION
Founders John and Kim Kelliher vinted Grapeline in 2002. Our friendly hosts are wine
country enthusiasts with insider knowledge and connections. We love Napa Valley wine
country. Let us share the best of it with you.
5-STAR EXPERIENCE IN NAPA VALLEY
Grapeline consistently averages five stars on all major user review sites. No
one ever regrets choosing the best.
Learn More >>
BOOK A NAPA VALLEY WINE TOUR
Start crafting your own wine country excursion.
Call now... +1-951-693-5755 or Book Now
