GRAPELINE FREQUENTLY ASKED QUESTIONS - NAPA VALLEY

Do I need a reservation?

Yes. The Grapeline offers scheduled departures only, so reservations are required. Please book online or contact a reservations agent at +1-951-693-5755 as soon as you have determined your tour date and departure location.

Where do we meet the shuttle?

The Grapeline offers departures from most local hotels, and may offer a few out-of-the-area pickups for a different rate. Please contact Grapeline's Central Reservations Center at +1-951-693-5755 for help determining your departure location.

How long is the Tour?

Wine Tours are all day adventures! Morning departures are typically in the 10:00 hour, varying slightly with each hotel location. Expect to return in the late afternoon.

What wineries do you visit?

The Grapeline works with every winery. If there is a specific winery you'd like to visit, please request is when booking your reservation. Your host will give you a suggested itinerary that's sure to make your day memorable.

How much wine is served during a tasting?

Most wineries serve 4 to 6 one ounce pours of different wines you select from their menu. After visiting a few wineries, these seemingly small tastings begin to add up, making it very important to have a designated driver.

How do gratuities work?

Customers often provide gratuities at their discretion to their host at the end of their tour as a personal "thank you" for a job well-done. About $25pp is typical. All private tour bookings require an 20% service charge when you make your reservation.

Can I buy bottles of wine at the wineries?

Absolutely! The best way to support local wineries is to take home a few bottles. Be sure to use your Grapeline Value Passports for exclusive savings on purchases. If traveling, the winery may be able to ship your order to you.

Is there a cancellation policy?

Cancellations must be made at least 48 hours prior to the tour date in order to receive a gift certificate or refund.

A gift certificate for the full value can be e-mailed to be used toward any future Grapeline services (no expiration) OR a refund can be issued, minus a 5% cancellation fee. Grapeline charges full fare for no-shows or cancellations made within 48 hours of a scheduled tour. We know this can be tough, but our team needs time to communicate with many different sources already committed.

Can I reserve a private vehicle?

Yes, with a minimum of 10 people in your group Sunday through Friday, or 12 people on Saturdays, private tours are available for rates similar to that of of our public tours, the only difference is an 20% service charge required of all private groups.

I have more questions...

Please contact Grapeline's Central Reservations Center at +1-951-693-5755 and let us know what wine region you're interested in visiting!

OUR VISION

Founders John and Kim Kelliher vinted Grapeline in 2002. Our friendly hosts are wine country enthusiasts with insider knowledge and connections. We love Napa Valley wine country. Let us share the best of it with you.

5-STAR EXPERIENCE IN NAPA VALLEY

Grapeline consistently averages five stars on all major user review sites. No one ever regrets choosing the best.

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