PURCHASED CERTIFICATES
Purchased certificates are non-refundable and have no cash value other than to be applied to Grapeline tours. They never expire. And they are completely transferable, so re-gift away!
If a gift pass is for a specific branch, it may be limited to use in that region to receive max value. But, in some cases, we may be able to offer you the "amount paid" toward use in other regions. So, if you want to book in a different region, just call and inquire.
Grapeline offers certificates redeemable for a dollar amount, and also for a specific tour. They act a bit differently:
DOLLAR AMOUNT CERTIFICATES
A certificate for a specific dollar amount will have that exact value until redeemed. Once redeemed, if there is a residual amount, that residual value is still valid. So if you redeem a $200 certificate for a tour valued at $129, the certificate is still worth $71 towards a future booking. Easy.
TOUR CERTIFICATES
A certificate for a specific tour always will be redeemable for that tour even if the price for that tour goes up or down.
When you redeem a tour certificate, it is used in full and has no residual value. Sometimes, guests want to redeem a higher value certificate for a slightly lower value tour (e.g., redeeming certificate for tour in one region for a tour in another that costs 10% to 20% less). We'll always honor that request, but that's when the "no residual value" rule comes into play.
If you want to redeem the certificate for something other than the specific tour it's for, we consider it worth at least the dollar value at which it was purchased.
Any time we're doing something that is an exception to the rule or just a little tricky and unusual, call us directly and speak with a human. Our online system will probably not get it done and it will never be friendly like us.
DONATION CERTIFICATES
Lots and lots of charities ask Grapeline for certificates for gift baskets. We're suckers for a good cause, and they know it. We accept no compensation (other than gratitude) for the gift certificates we donate.
The donated certificates typically have a clearly displayed expiration date. They have no value after expiration. Otherwise, they are pretty much the same as a purchased certificate.
