GRAPELINE FREQUENTLY ASKED QUESTIONS - TEMECULA

Do I need a reservation?

Yes. Grapeline offers scheduled pickups only, so reservations are required. Please book online or contact a reservations agent at 1-888-894-6379 as soon as you have determined your tour date and pick-up location.

Where do we meet the shuttle?

For the Vineyard Picnic Tour, Grapeline offers pickups from most local hotels, and select out-of-area pickups for an additional charge. Our Half -Day Wine Adventure departs from Old Town Temecula. Please contact Grapeline's friendly reservation staff at 1-888-894-6379 for help determining your pickup location.

How long is the Tour?

The Vineyard Picnic Tour is an all-day adventures! Morning departures are typically in the 10:00 hour, varying slightly with each hotel location. Expect to return in the late afternoon about 4-4:30pm. Half-Day tours run 10am-2pm, or 2:15pm-6:15pm

What wineries do you visit?

The Grapeline works with many area wineries and chooses an itinerary for the day that considers entertainment and tour offerings, expected crowding, and several other factors that can affect the guest experience at each winery. If there is a specific winery you'd like to visit, please request it when booking your reservation. While we can't guarantee every request, we can guarantee all requests are taken into consideration and accommodated when possible. Ultimately, your host will provide an itinerary that's sure to take advantage of the best wine country has to offer and will make your day memorable.

How much wine is served during a tasting?

Most wineries serve 4 to 6 one ounce pours of different wines you select from their menu. After visiting a few wineries, these seemingly small tastings begin to add up, making it very important to have a designated driver.

How do gratuities work?

Customers often provide gratuities at their discretion to their host at the end of the tour as a personal "thank you" for a job well-done. Typical is about $10 pp. All private wine tour bookings require a 20% service charge when you make your reservations.

Can I buy bottles of wine at the wineries?

Absolutely. The best way to support local wineries is to take home a few bottles.  Be sure to use your Grapeline Value Passports for exclusive savings on purchases. If traveling, the winery may be able to ship your order to you.

Is there a cancellation policy?

Cancellations must be made at least 48 hours prior to the tour date in order to receive a gift certificate or refund.

A gift certificate for the full value can be e-mailed to be used toward any future Grapeline services (no expiration) OR a refund can be issued, minus a 5% cancellation fee. Grapeline charges full fare for no-shows or cancellations made within 48 hours of a scheduled tour. We know this can be tough, but our team needs time to communicate with many different sources already committed.

Can I reserve a private vehicle?

Yes, Grapeline offers private wine tours for any size group. We have several popular packages to choose from, or you can customize your day. You can fill out a request more info form here on the website, or call Grapeline and ask for "Group Events."

I have more questions...

Please contact Grapeline's friendly reservation staff at 1-888-894-6379 and let us know what wine region you are interested in visiting. 




OUR VISION

Founders John and Kim Kelliher vinted Grapeline in 2002.  Our friendly hosts are wine country enthusiasts with insider knowledge and connections.  We Temecula love wine country.  Let us share the best of it with you.

5-STAR EXPERIENCE IN TEMECULA VALLEY

Grapeline averages five stars on all major user review sites, and consistently has been the top ranking Temecula Activity (out of more than 90) for more than a decade.  No one ever regrets choosing the best.

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